Privacy Policy

Last updated: February 02, 2018

By using (the “Website”) and/or an Underway account (the “Service”), you agree to the terms of this Privacy Policy and the Terms of Service. The Service is designed and operated by Substantive Insights, Unipessoal Lda. (the “Company”). Please read the Terms of Service in their entirety, and refer to those for definitions and contacts.

Data Collected

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

For the Service, we ask you to register an account, log in and provide certain information (such as names and email addresses of your team members, your company name and address and your credit card information) in order to be able to store your product data and report configurations, as well as periodically automatically bill you & charge your card (credit card numbers are never stored on the Company’s servers, but are securely transmitted and stored with our payment provider).

We use cookies to store session information for your convenience. Cookies must be enabled to use the Website and the Service.

Use of the Data

We only use your personal information to provide you with the Service to communicate with you about the Service or the Website.

With respect to any data you may choose to enter or upload to the Service, we take the privacy and confidentiality of this data seriously. Your data (in the Service) is specifically not shared between accounts or with the public. The only exception to this is when you use the release calendar link or send reports, both of which contain magic links that provide read only access to your account – report links expire automatically, but release calendar links do not. We employ industry standard techniques to protect against unauthorized access of data that we store, including personal information. All off-site backups of your data are securely encrypted.

We do not share personal information you have provided to us without your consent, unless:

  • doing so is appropriate to carry out a user’s request;
  • we believe it’s necessary in order to provide the highest quality of service;
  • we believe it’s needed to enforce our Terms of Service, or that is legally required;
  • we believe it’s needed to detect, prevent or address fraud, security or technical issues;
  • otherwise protect our property, legal rights, or that of others.

The Service is operated from the European Union. If you are visiting the Website from outside the E.U., you agree to any processing of any personal information you provide us according to this policy.

The Service may contact you by email. For example, we may send you promotional emails relating to the Service or communicate with you about your use of the Website and Service. If you do not want to receive email from us, please opt out of receiving emails at the bottom of any such email. Please note that for some emails (for example billing issues), there’s no option to opt-out.

Sharing of Data

We don’t share your personal information with third parties except as listed below. Only aggregated, statistical data is periodically transmitted to external services to help us improve the Website and Service.

For client-side analytics and tracking beacons, you’re welcome to use content blocking software; just be aware that this may influence our ability to identify errors and performance problems in your account. We can’t guarantee that the Service will work as intended when browser extensions alter the HTML, CSS or JavaScript code we transmit (however, we don’t take any active steps to prevent you from using extensions, including content blockers).

We currently use ConvertKit (mailing lists), Google Analytics, Intercom (customer support and research) and Postmark (transactional emails and reports). We listed below what data these third parties extract exactly. Feel free to check out their own Privacy Policies to find out more.

  • ConvertKit: your name, email and aggregated account statistics
  • Google Analytics: no personally identifiable data is shared
  • Postmark: your name and email (aside from the contents of the emails)

Additionally, the Company uses third party vendors that provide the necessary hardware, software, networking, storage and other technology required to run the Website and the Service. While the Company owns the rights to the Website and Service, you retain all rights to the data you enter into the Service.

In order to provide the Service, we also share data with services that help us track errors and bugs, keep backups of log files and identify performance issues.

We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.

If the Company is acquired or merged with another company, or the Company sells the Website and Service to another company, or if the Company goes out of business or enters bankruptcy, user information may be transferred to a third party. You acknowledge that such transfers may occur, and that any acquirer of the Company or its assets may continue to use your personal information as set forth in this policy.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make any significant changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email. A user is bound by any changes to the Privacy Policy when he or she uses the Services after such changes have been first posted.


Should you have any question or concern, please write to, or write to:

Substantive Insights, Unipessoal Lda.
Av. da República, 50, 2nd floor
1050-196 Lisbon